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Return and Refund policy

Learn more about our return and refund policies
Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. To make a return, you must provide us with a receipt or proof of purchase (invoice number). Please do not return your purchase to the manufacturer.


- Refunds (if applicable) :

Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your rebate application. If your application is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or your original method of payment, within a certain number of days.

* The refund includes the total amount of your invoice minus shipping cost.


- Late or missing refunds (if applicable) :

If you have not received your refund yet, please check your bank account first. Then contact the credit card issuer, as there may be a delay before your refund is officially posted. Then contact your bank. There is often a processing time required before a refund is posted. If after doing all these steps, you still have not received your refund, please contact us at sales@toilesvr.com


- Items sold (if applicable) :

Only items with current prices can be refunded. Unfortunately, the items sold are not refundable.


- Exchanges (if applicable) :

We only replace an item if it is defective or damaged. If you would like to exchange it for the same item, send us an e-mail to ventes@toilesvr.com and send us your article to: 65-A Rue Arboit, L'Assomption, QC, Canada J5W 4P3


- Gifts :

If the returned item was identified as a gift at the time of purchase and it was sent to you directly, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you. If the item has not been identified as a gift at the time of purchase, or if the gift giver preferred to first receive the item for you later, we will send a refund to the gift giver. and he will know that you have returned the article.


- Shipping :

To return a product, you must ship it to:
65-A Arboit, L'Assomption, QC, Canada J5W 4P3

* You will be responsible for paying your own shipping charges to return your item. Shipping costs are non-refundable. If you receive a refund, the return fee will be deducted from it.

Depending on where you live, the time required to receive your exchanged product may vary.

If you ship an item with a value greater than $ 75, you should consider using a delivery service that allows you to track the shipment or take out delivery insurance. We do not warrant that we will receive the item you return.